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Product Warranty

Our knowledgeable, responsive warranty team is here to help make your warranty experience as seamless as possible. You can also maximize your equipment’s protection with Terex Xtend™, an extended service protection plan offering up to five years of comprehensive coverage.

  • Online Claim Submission
  • Standard 1-3-5 Year Warranty on all Booms, Scissors and Telehandlers
  • Comprehensive 1 Year Warranty on Towed Products, Material Lifts and Aerial Work Platforms
  • Terex Xtend™  Extended Service Protection Plan Offers 1-4 Years of extended coverage* (Available on all Booms, Scissors and Telehandlers)

For more Information contact:

Log in for Genie Account Holders

California Air Resources Board

Product Registration

American National Standards Institute (ANSI) and Genie require that the seller or owner of a piece of Genie equipment register to Genie, the model and serial number of each machine sold, as well as the name, address and telephone number of the new owner, within 60 days of the sale.

Taking a few minutes to update owner information will ensure that you receive important safety, maintenance and operating information that applies to your machine.

You have two options to register your machine:

Download, complete and return the New Owner Registration Form:

New Owner Registration Form

Or fill in the online form below to notify Genie of the change of ownership of a piece of Genie aerial of material handling equipment:

New Owner Online Registration Form:

Product Information

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New Owner Information

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Previous Owner Information

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Optional - Lift Connect (telematics) Portal Account Request

To request a Lift Connect account for the new machine owner or to move the machine to an existing Lift Connect account, fill out the following information completely.  Checking “approve machine transfer” below authorizes Genie to move the machine from the previous owner’s Lift Connect account to the new owner’s Lift Connect account.  Please note if contact information is not provided, your Lift Connect account request will not be processed
Select a choice
This registration will not be accepted if incomplete, or falsified in anyway. Please click the submit button if you have completed the form. If you have any questions please contact AWP.Warranty@terex.com

Safety Notices & Campaign Bulletins

Is Your Machine Up to Date?

Safety of product users is of paramount importance to Genie. Various bulletins are used by Genie to communicate important safety and product information to dealers and machine owners.

The information contained in the bulletins is tied to specific machines using the machine model and serial number. Using the above search tool , once you correctly enter your Genie machine serial number (exactly as its displayed on the serial label eg XXXXX-XXXXX), you can view any open bulletins reference numbers relevant for that machine that require mandatory and immediate work to be undertaken.

To then receive a copy of a Genie bulletin please email your bulletin reference number to: AWP.ProductSupport@terex.com